We hope you are happy with your Bogg Bag purchase! If the item does not meet your expectations, please refer to the return options below.
Return Eligibility and Timeframes
- Full refund to the original payment method: Please request a return within 15 calendar days of delivery.
- Exchange or store credit: You may request an exchange or store credit (which never expires) within 30 calendar days of delivery.
Return Conditions:
- Items must be in brand-new, unused, and unwashed condition with all original tags attached.
- Original packaging must be intact.
- Products must be free of scratches, stains, scuffs, or any signs of use.
Non-Returnable Items
- “Final Sale” or clearance items cannot be returned, exchanged, or refunded.
- Custom-printed or personalized Bogg Bag products cannot be returned.
How to Process a Return
Please do not ship items back without authorization. Unauthorized returns will not be processed.
- Contact our customer service team to submit a return request.
- Provide your order number, item name, and photos of the product and tags.
- We will review your request and send return instructions.
- Ship the item back according to the instructions.
Phone: 7 days a week, 9 AM – 6 PM ET | (866) 264-4224
Email: We will respond within 24 hours | [email protected]
Return Shipping Costs
- Customer-initiated returns (personal preference/change of mind): The buyer is responsible for all return shipping costs. Original shipping fees are non-refundable.
- Returns due to our error (damaged, defective, or incorrect items): Please contact us within 7 days of receipt and provide clear photos of the package and product. We will cover return shipping costs for verified issues. Refund and Store Credit Processing
Upon receipt and inspection of the returned item(s):
- Approved refunds will be issued to your original payment method within 5 business days. Order Cancellations
You may cancel your order free of charge before it ships. Once the package has been dispatched, the order cannot be cancelled; you will need to submit a return request after receiving the package.
Damaged/Defective Items
If your bag arrives damaged or defective, please contact us within 7 days of receipt and provide photos of the outer packaging and the damaged area of the product. We will verify the issue and arrange for a refund, replacement, or exchange.
For any questions regarding returns, exchanges, or refunds:
Phone: 7 days a week, 9 AM – 6 PM ET | (866) 264-4224
Email: We will respond within 24 hours | [email protected]